Frequently asked questions

For the socks and the non-compressive products: select your regular size.

For the compressive products: When you find yourself between two sizes, always choose the larger size. Don't worry! You will still experience compression benefits. Indeed, during exercise, your muscles swell, and your size should account for a certain margin to avoid a tourniquet effect and thus cutting off blood circulation.

For our tops, we offer three different cuts:

• Regular: DESIGNED TO BE WORN IN ALL CIRCUMSTANCES, STRAIGHT CUT
• Adjusted: DESIGNED TO BE WORN CLOSE TO THE BODY
• Ergo: DESIGNED TO FIT LIKE A SECOND SKIN

Our Oxygen range offers products more ventilated thanks to 360° ventilation bands which evacuate sweat and humidity faster. This range was specially created to adapt to hot and humid environments.

Before our products are brought to market, they undergo comprehensive testing by our Research & Development department at the EPSI platform in Besançon, under the direction of Dr. Arnaud Ménétrier. Scientific tests are conducted on our Compressport athletes to enhance and/or refine our products before they are released for sale.

In general, we recommend washing our products with care: either by hand or in a washing machine using a gentle cycle with a maximum temperature of 30°C.

We offer two different kinds of compression in order to support you during all your activities:

• During the effort

Compression acts like a muscular support during effort:

- It limits vibrations up to 33%

- It absorbs chocks impacted by the ground

- It diminishes the injury risks by 29%

- It improves the proprioception – the body position’s perception

• On recovery

At rest (before or after an exercise), compression acts on the skin, the muscles, and the veins to:

- Help to purge toxines

- Increase muscular oxygenation between 15 to 25%

- Increase blood flow up to 15%

- Reduce muscular injury and sore muscles by 50%

- Help the muscle to recover faster

Our compressive products are part of the three first medical compression classes, measured in mmHg (millimeter of mercury):

• Classe 1 : between 10 to 15 mmHg

• Classe 2 : between 15 to 20 mmHg

• Classe 3 : between 20 to 36 mmHg

Our Compressport products are warrantied for two years against manufacturing defects and premature use. This warranty doesn’t take into account the usage accidents and/or the bad treatments of our products.

In order to validate the warranty, please make sure to keep the proof of purchase and the defective item.

You should contact the website or store where you purchased your product.

In the unfortunate event you receive a defective item, contact us directly through the contact form – please send us pictures of the defect and the reference of your order.

Please, do not send us the defective item before contacting us.

Depends on the referral program settings:

• No: Codes cannot be combined with other discounts or ongoing offers.

Points will be added to your account after 30 days, provided no returns or order cancellations occur during this period.

By logging in, you can access a dashboard showing:

• Your points balance
• Available rewards
• Your referral link to invite friends

Points expire after a period of inactivity (12 months). This means if no orders, missions, or referrals are completed during this period, your points balance will be reset.

It is very complicated to modify an order; if you wish to do so, please contact us as soon as possible at contact@compressport.com. However, we cannot guarantee that this will be possible.

Further to your order, you will automatically receive a confirmation email right after the payment. You can also connect to your personal account on the Compressport website in the section “My account”– “Historic & details of my orders”.

Don’t hesitate to look at your spam emails. If you still haven’t received anything, you can connect to your personal account on the Compressport website in the section “My account”– “Historic & details of my orders”.

If necessary, you can contact our Customer Service with as many details as possible: name of the customer, date of the purchase, amount of the order, payment method etc.

If you made an order as a guest and you haven’t received any confirmation email of your order – please contact us by email or by phone with as many information as possible: name of the customer, date of the purchase, amount of the order, country of delivery, payment method etc.

There may have been a mistake in the email address, we will then send you all the information by email.

We offer two delivery options*:

• Standard delivery, with Colissimo and their local partners (Europe only)

- In France: 2 business days

- In Europe: 3 to 4 business days

• Express delivery, with DHL (Europe & World)

- In France : 24 hours

- In Europe: 24/48 hours (business days)

- Rest of the World: 2 to 3 business days

*Delivery times apply to orders placed before 11am (Paris time) from Monday to Friday. Orders placed on the weekend will be dispatched on Monday morning.

• In France:

- Orders under 60€: delivery at 5€

- Orders of 60€ and more: free delivery

- Express delivery: 10€

• In European countries:

- Orders under 60€: delivery at 5€

- Orders of 60€ and more: free delivery

- Express delivery: 15€

• Rest of the World:

- Orders under 100€: delivery at 10€

- Orders of 100€ and more: free delivery

- Express delivery: 15€

Further to the validation of your order, you will receive the next day a link by email to track the delivery of your parcel.

You can also find the tracking number in your Compressport account: My account – Historic and details of my orders – and then click on “Details” of the order concerned.

If you wish to change the language on the website, please open the web page of the delivery company from a computer – you will find at the top right corner several language options.

The update is automatic, the parcel is flashed as soon as it is in transit. If there are unfortunately no flashes for several days, the arrival of the parcel may be delayed. Don’t hesitate to contact the local delivery company with the tracking number.

If you made a mistake in your delivery address, please contact us as soon as possible.

In case your parcel already left our warehouse, we won’t be able to modify your delivery address. Your parcel will be returned to our warehouse, we will then contact you to either resend your parcel or refund you.

Our website: www.compressport.com offers deliveries all around the world – excepts to Switzerland.

For deliveries to Switzerland, please make sure to visit the Swiss website: www.compressport.ch

You have 30 days - after the date of delivery - to return your order.

We only accept returns from orders realized directly on our official website: www.compressport.com/

We only accept returns from orders realized directly on our official website: www.compressport.com

For the orders made on the Swiss website, please directly contact the Swiss Customer Service: www.compressport.ch - contact@atoutforme.ch

The item(s) must be returned in perfect condition and still in their original packaging. We won’t accept products worn, dirty and/or without their original packaging.

Please note that you have 30 days to return your order once you have received it. Items must not have been worn and must be returned in perfect condition with their original packaging. We will not issue exchanges, only refunds. All returns are free of charge.

Return request - France orders: For all orders placed on our website for France, you can download your returns label in the My Account > Order History section on our website.

Returns request - Europe & World orders : For any order placed to Europe and the rest of the world, please make the return request via our Returns Portal here.

For our french customers, your Return Label was added to your customer account on our website. You can also download the PDF file in My Account > Order History (Return label column) section of the website.

For our customers in Europe & outside Europe, please ask your return on Our Return Portal here. A label will then be sent to you. Return will be free of charge.

You will receive your refund within 3 to 5 business days after the reception of your return in our warehouse. We will inform you about the refund process by email.

Returning your order is free of charge. (limited to one free return per order)

If despite this FAQ you did not find a solution, don’t hesitate to contact us directly through the contact form.

To receive the last news, don’t hesitate to register to our Newsletter.

At the beginning of the year we launch an ambassador registration campaign. Details on how to register will be shared exclusively through our social media channels, including Facebook and Instagram. Please note that once this campaign period concludes, we will no longer be accepting registrations.

We have 6,000 partner stores all around the world. You can locate one of our resellers through our map “Find a Store”.

Our resellers are not likely to offer our entire collection.

If you forgot your password, it’s fine! You just have to click on the button “Forgot your password?” and fill in your email address linked to your Compressport account. You will then receive a link by email to reset your password.

To modify your personal information, you just have to connect to your Compressport account > in the “Information” section > modify your information and save it.

To modify your password of your Compressport account, you just have to connect to your Compressport account > “Information” section > enter your actual password and then the password you want > and then register.

If you want to delete your Compressport account and all your personal data, please contact us directly by the contact form or by phone.

To unsubscribe from our Newsletter, you will find an unsubscribe link at the bottom of the email from the Newsletter you recently received. You also can do it from your Compressport account – Your account – Information – Select/Deselect “Receive our Newsletter”.

• If you don’t have an account yet, create one by clicking “Sign Up” on our website. You will automatically join the loyalty program upon account creation.
• If you already have an account, simply log in to activate your participation and start earning points.

Points are earned by making purchases on our website.

• For every €1 spent (or local currency equivalent), you earn 1 point added to your loyalty balance.
• Points can also be earned by completing available missions on our website.

No. Only points corresponding to the refunded amount will be deducted.

Points earned on the non-refunded portion of your order remain in your loyalty account.

If you wish to transfer or merge points to another account, please contact our customer service team to review your request.

Each mission includes a detailed description explaining the steps to complete it.

• Click the action button associated with the mission to start.
• Once completed, return to the website to validate the mission and automatically receive your points.

Some missions require verification.

• In such cases, points will be credited once the mission is validated.
• For other missions, points are usually added automatically immediately after completion.

Your Instagram account must be set to Public to participate.

You must return to the mission page on the website and click “Validate Mission”. Without this manual validation step, the system cannot confirm participation, and points will not be awarded.

To validate participation, you must use the mission button on the website. Reviews left directly on Google without using this button cannot be counted.

Once you’ve accumulated enough points, log in to your account to access the list of available rewards.

• Select the reward you want and redeem points directly from your loyalty dashboard.
• A promo code will be generated, which can be used during checkout.

If you redeem points for a product reward, simply add the product to your cart and enter the promo code at checkout to receive the benefit.

To use your voucher, you must meet the minimum purchase requirement.

With each order, your total spending determines your loyalty tier.

• Once you reach a threshold, e.g., €100 (or local currency equivalent) for the Racer tier, you automatically unlock that tier and start enjoying exclusive rewards.
• The more you purchase, the higher you progress through VIP tiers, unlocking new benefits and privileges at each stage.

When you reach a new VIP tier, you will be notified by email.

• The email will show your new status and the rewards and benefits now available to you.

If your birthday is correctly entered in your account, you will receive an email on your birthday containing your exclusive reward.

• The reward will not appear in your loyalty account beforehand; it is sent automatically on your birthday.

No. Your VIP tier is based on total points earned over time, not your current balance.

• Redeeming points reduces your balance but does not affect the total accumulated points that determine your tier. You cannot drop to a lower tier after redeeming points

When logged in, you can share your referral link or enter your friend’s email.

• Your friend will automatically receive an email with their referral code.

• If referral is limited to customers who have placed an order: You cannot refer anyone until you have made a purchase.
• If all accounts can refer: You can invite friends immediately after creating your account.

• If your friend hasn’t placed an order yet, your reward code will be generated after their first order is confirmed.
• If a delay applies, you will receive your reward 30 days after your friend’s order.

Referral offers are only valid for new customers who have never placed an order on our site.

• Existing customers cannot use referral benefits.

Your referral link remains active for 90 days from generation. After this period, it expires automatically.

The referrer’s reward (discount, voucher, etc.) is valid for 6 months from receipt.