Privacy policy
PERSONAL DATA PROTECTION
COMPRESSPORT INTERNATIONAL SA is committed to protecting personal data. It undertakes to ensure the highest level of protection for your personal data in compliance with the European and French regulations applicable to the protection of personal data.
For further information on personal data protection, you may also consult the website of the Swiss Federal Data Protection and Information Commissioner: https://www.edoeb.admin.ch/edoeb/fr/home.html.
DATA CONTROLLER
The data controller is the company that determines the purposes for which and the manner in which your personal data is used.
The personal data collected on the website is processed by: COMPRESSPORT INTERNATIONAL SA.
Identification No.: 66012580060
Editorial Manager: Yann Tschumi
Chemin de Malombré, 5 - 1206 GENEVA - SWITZERLAND
Email: contact@compressport.com
Website: www.compressport.com
Hereinafter referred to as “COMPRESSPORT INTERNATIONAL SA”.
USE OF PERSONAL DATA
COMPRESSPORT INTERNATIONAL SA primarily uses your personal data for:
• Order management and customer relations
We need your information to manage your orders and any follow-up thereof (for example, deliveries, invoices, accounting and, in particular, the management of customer accounts, management of the loyalty program, monitoring of customer relations such as conducting satisfaction surveys, handling complaints and after-sales service, and selecting customers to participate in studies, surveys and product testing).
• Payment of your orders
When you make a payment on our websites, your payments are secure. COMPRESSPORT INTERNATIONAL SA does not collect your payment details. All your banking details are collected exclusively by our PCI-DSS-certified payment service providers, which ensures payment security.
Payment at the time of purchase
When you pay for an order, the card used for the payment is retained for the time necessary to process the transaction and then for a period of 15 months from the date of payment in order to provide proof of the transaction.
• Personalisation of our services and the messages we send you
The data we hold about you enables us to improve and personalise the services we offer and the communications we send you. For example, we may send you personalised emails or recommend products similar to those you have already purchased or viewed and which correspond to your interests.
• Fraud prevention
The personal data collected on the website is also processed in order to secure payments and deliveries and thereby provide you with an optimal level of service. COMPRESSPORT INTERNATIONAL SA determines the level of fraud risk associated with each order. As part of this analysis, COMPRESSPORT INTERNATIONAL SA may contact specialised risk-prevention service providers to refine its assessment.
• Website security
We collect certain browsing data to ensure the security of our services and to detect, prevent or trace any malicious activity, attempted computer intrusion or breach of the terms of use of our Services.
• Customer insights, statistics and website performance
We may use data to better understand our customers or for statistical purposes, in order to analyse website activity and improve the services we offer. We measure website traffic, including the number of pages viewed, the number of visits to the website, as well as visitor activity and frequency of return.
ABOUT THE PERSONAL DATA COLLECTED
What data is collected?
We collect and process, in particular, your surname, first name, address, email address, password, telephone number, IP address, connection and browsing data, order history, preferences and interests, products viewed, delivery incidents, complaints, and location data in order to direct you to the distributor best able to deliver our products to you.
Whether data is mandatory or optional is indicated by an asterisk when the data is collected. Some data is collected automatically as a result of your actions on the website, while other information may be provided by partners.
When do we collect your data?
We collect information that you provide to us, in particular when:
• you create a customer account on our websites;
• you place an order on our websites;
• you browse our websites and view products;
• you participate in a game or competition;
• you contact our Customer Service department;
• you write a review.
WHAT COMMUNICATIONS DO WE SEND?
Information and Newsletters
• Service emails
Following an order or as part of the monitoring of a contract, you will receive an email enabling you to track your order or the performance of your contract (order confirmation, information about the delivery of your parcel, etc.). These service messages are necessary for the proper execution of the orders and services you have requested. Receipt of this information is not related to the choices you may have made regarding the receipt of newsletters and commercial offers.
For example: if you are a customer or subscribed to our newsletter, you may receive information about sporting events, special events reserved for customers, etc.
• COMPRESSPORT INTERNATIONAL SA newsletters
Following the creation of your account, and if you have not objected, you may receive information and offers from COMPRESSPORT INTERNATIONAL SA by electronic communication (email, SMS, etc.). These newsletters keep you informed about COMPRESSPORT INTERNATIONAL SA news and the benefits you may receive on products similar to those you have previously ordered or viewed on our websites. We measure the open rate of our electronic communications in order to tailor them as closely as possible to your needs.
• “Partner” newsletters
If you have agreed to receive offers from “partners”, you may receive offers from other companies within the group (e.g. MISTER GOOD DEAL, FRANCE BILLET, etc.) by electronic communication (email, SMS, etc.), as well as from selected commercial partners.
We do not share the information you provide to us with partner companies and you should therefore not receive commercial offers from third-party companies.
• Postal mail
If you have not objected, you may receive offers and information by post.
RETENTION PERIODS FOR PERSONAL DATA
The processing of your personal data is based on different legal grounds depending on how we use the data. Below are the legal bases and retention periods that apply to our main processing activities.
Most data (for example, customer account information and order history) is retained for as long as you remain an “active” customer and for a period of 5 years from your last activity (for example, a purchase, login to your account, or expiry of a contract or warranty). Your data is then archived with restricted access for an additional period for limited purposes permitted by law (payment, warranty, disputes, etc.). After this period, it is deleted.
| Processing purpose | Retention period in operational databases |
|---|---|
| Management of product or service orders | 5 years from the last activity |
| Sending email or SMS communications (electronic direct marketing) | 3 years from the last activity |
| Sharing data within the COMPRESSPORT INTERNATIONAL SA group for customer insights | 5 years from the last activity |
| Fraud prevention | 3 years from being placed on an alert list |
| Retention of bank card data following a payment | 15 months |
WHO RECEIVES YOUR DATA?
Transfer of data to data processors
The data we collect may be transferred to service providers (data processors) used by COMPRESSPORT INTERNATIONAL SA to provide its services for the purposes mentioned above, for example for the management, fulfilment and processing of your orders, payment processing, as well as marketing operations.
How can I exercise my choices regarding the use of my data?
We are actively working to improve our preference management tool, accessible through your account, to enable you to have greater control over the use of your data.
You may withdraw your consent or object to the uses of your data described above at any time:
- when creating your account, via the relevant opt-out checkboxes or links provided during account creation;
- at any time thereafter.
• By email at headoffice@compressport.com
• By post at: COMPRESSPORT INTERNATIONAL SA, Customer Service Department, Chemin de Malombré 5, 1206 GENEVA, SWITZERLAND
If you submit your request by email or post, you should provide us with your surname, first name, email address and postal address, specifying the reason for your request and/or the right you wish to exercise.
What are my rights regarding the use of my personal data?
In accordance with personal data protection regulations, you may exercise your rights (access, rectification, deletion, objection, restriction and portability, where applicable).
COMPRESSPORT INTERNATIONAL SA has appointed a Data Protection Officer (DPO) responsible for ensuring the protection of personal data. You may contact COMPRESSPORT INTERNATIONAL SA’s Data Protection Officer at dpo@compressport.com.
Is my data transferred outside the European Union?
You are informed that data concerning you may be transferred, for the purposes mentioned above, to companies located in countries outside the European Union that provide a level of data protection equivalent to that of the European Union.
Social networks
The use of social networks and services associated with these social networks may result in the collection and exchange of certain data between the social networks and COMPRESSPORT INTERNATIONAL SA. We invite you to consult the personal data protection policies of the social networks in order to obtain precise information about the data collected by the social networks and which may be transmitted to COMPRESSPORT INTERNATIONAL SA in connection with its websites and applications, as well as the purposes for which your data is used, particularly for advertising purposes.
You may configure access to and the privacy of your data directly through the social networks. COMPRESSPORT INTERNATIONAL SA collects certain information and personal data on its own behalf in connection with your activity on COMPRESSPORT INTERNATIONAL SA’s social network pages or on COMPRESSPORT INTERNATIONAL SA websites and applications that use social network services.
This data is used for advertising purposes to improve our commercial relationship and the advertising addressed to you, in order to provide you with a personalised and social experience. The information collected by COMPRESSPORT INTERNATIONAL SA is collected on its own behalf. However, COMPRESSPORT INTERNATIONAL SA is not responsible for the use made of your data by social networks on their own behalf.
What cookies are used for advertising targeting?
We use tracking technologies, including cookies, to tailor advertising to your needs and interests on our websites or those of our partners. We invite you to consult the Cookies section for detailed information on the use of cookies and other similar technologies and to review the choices available to you