RETURN & REFUND

What is the period to return an order?

You have 30 days - after the date of delivery - to return your order.


I didn’t purchase the Compressport product(s) on the official website, can I still return my order to you?

We only accept returns from orders realized directly on our official website: www.compressport.com

In case the product(s) were purchased outside our website, please directly contact your reseller with the proof of purchase. In compliance with our warranty policy, our resellers apply the same two years warranty than us. The reseller must then assure the after sales service himself with our Compressport products.


I purchased the product(s) from the Swiss website, can I still return my order to you?

We only accept returns from orders realized directly on our official website: www.compressport.com

For the orders realized on the Swiss website, please directly contact the Swiss Customer Service: www.compressport.ch - contact@atoutforme.ch


My item was worn and washed, can I still return it?

The item(s) must be returned in perfect condition and still in their original packaging. We won’t accept products worn, dirty and/or without their original packaging.


How can I return my order to you?

Please, make sure to complete the return form to download here and to precise the motive of your return.

For the orders delivered inside the European Union: you will find a prepaid return label outside the parcel, in the plastic bag with your invoice. You just have to stick this label on the parcel with a good sight on the barcode and to drop the parcel in your nearest post office.

If you can’t find or if you have lost this return label, please contact our Customer Service.


I haven’t received any return label with my parcel, how can I return my order?

Please, make sure to complete the return form to download here and to precise the motive of your return.

For the orders delivered outside the European Union, we unfortunately don’t offer prepaid return label. Please, return the parcel to the following address:

Retour CSIB2C - BJ LOGISTICS
180 route des prés rollier
74330, SILLINGY
France

Please, make sure to precise the motive of this delivery to avoid customs fees: RETURN of merchandise.


When shall I receive my refund?

You will receive your refund within 3 to 5 business days after the reception of your return in our warehouse. We will inform you about the refund process by email.


Is the return of my order free of charge?

Returns realized within the European Union are free of charge.

For the rest of the World, we will participate to the return fees up to 15€. Please, make sure to send us the receipt of these charges inside the parcel. We will refund you through the same payment method you used for the purchase on our website or through a voucher (if the amount to refund exceeds the total amount of your order).


Need help ?

Do not hesitate to contact us via our contact form if you do not find the answer to your question.